Hoarding & Self-Neglect
Sensitive clearance focused on dignity, agreed possessions and creating usable space.
Specialist property support for professional referrals
Making homes safe. Supporting safer discharge.
Responsive biohazard cleaning, clearance and practical property support when the condition of a home is preventing someone from returning safely.
7-day service
Urgent & short-notice work
Council, NHS, housing & private referrals
Biohazard & specialist property interventionBodily fluids • human or animal waste • hoarding • self-neglect • safe access
1
Clear first responseWe review the issue, location, known risks and required timescale.
2
Assessment and quotationWork, costs, responsibilities and exclusions are agreed before attendance.
3
Completion recordsWritten and photographic information can be supplied where required.
One coordinated service
Practical property interventions for complex discharge cases
Designed around the exact problems councils and health professionals encounter when poor property conditions create a barrier to discharge.
⌂
Clear & Clean
Clearance and deep cleaning of bedrooms, bathrooms, kitchens, living areas, entrances and access routes.
♻
Hoarding & Self-Neglect
Sensitive, structured work focused on safety, dignity and agreed handling of personal possessions.
✚
Contamination Cleaning
Specialist cleaning for urine, faeces, bodily fluids and other hygiene or sanitation concerns.
↔
Safe Access
Creating usable routes through entrances, hallways and essential rooms to support a safe return home.
⚡
Urgent Referrals
Available seven days, with urgent and short-notice attendance subject to location, risk and team capacity.
▣
Professional Records
Scopes, quotations, risk documentation, photographic records and completion information where required.
Specialist property support
Practical help for difficult home conditions
From sensitive decluttering to specialist contamination cleaning, our work is planned around the person, the property risks and the required outcome.
Biohazard Cleaning
Trained cleaning for bodily fluids, human or animal waste and sanitation concerns.
Clear & Clean
Coordinated clearance and deep cleaning to restore essential rooms and access routes.
Representative photography. Every property and referral is assessed individually.
Core specialist service
Biohazard and contamination cleaning
Some properties require more than a standard deep clean. Hospital 2 Home provides a sensitive, risk-assessed response where bodily fluids, human or animal waste, severe sanitation issues or contaminated contents may place occupants, visitors or professionals at risk.
We work with councils, NHS and hospital discharge teams, Adult Social Care, housing providers, charities, families and individuals. Each referral is assessed so the required cleaning, clearance, waste handling and access arrangements can be agreed before work begins.
Situations we can assess
- Blood and bodily-fluid contamination
- Urine, faeces and vomit
- Human or animal waste
- Severe hygiene and sanitation concerns
- Contaminated furniture and household contents
- Self-neglect and hoarding-related contamination
- Odour and hygiene concerns following contamination
- Unsafe essential rooms or access routes
How specialist work is managed
1. Referral and risk informationWe establish the contamination type, property condition, known hazards, access and urgency.
2. Assessment and clear scopeThe required clearance, cleaning, waste arrangements, responsibilities and exclusions are agreed.
3. Controlled interventionAppropriate protective equipment, cleaning methods and authorised waste routes are used for the assessed situation.
4. Completion informationWe confirm the work completed and can provide supporting written or photographic records where agreed.
Important for referrers: Please tell us about known needles or sharps, infestation, structural damage, utilities, aggressive behaviour, access restrictions or any other identified risk. Avoid entering or disturbing a potentially contaminated area unnecessarily.
Explore our specialist services
More detailed information for professional referrers:
Hospital Discharge Support · Specialist Clear & Clean · Hoarding & Self-Neglect · Biohazard Cleaning
Built for professional referrals
Councils, NHS teams, Adult Social Care and housing providers
A straightforward referral-led service focused on clear communication, responsive delivery and practical outcomes.
Local Authorities
NHS & Discharge Teams
Adult Social Care
Housing Providers
Partnership and commissioned services
We welcome partnership opportunities with local authorities, NHS services, Adult Social Care teams, housing providers, charities and other organisations. We can support individual referrals, ongoing service arrangements and commissioned property-intervention work.
Referral routes
Who can make a referral?
We accept professional referrals and direct enquiries. Please contact us as soon as a property issue is identified so the required work and timescale can be discussed.
Hospital discharge teamsFor property conditions affecting a planned return home.
Social workersFor self-neglect, hoarding and vulnerable-person cases.
Occupational therapistsFor access, essential-room and practical property concerns.
Housing officersFor tenancy, sanitation, clearance and habitability concerns.
Charities and support servicesFor clients who need sensitive, coordinated property support.
Individuals and familiesDirect enquiries are welcome for the same specialist services.
How it works
From referral to completion
1
Referral
Tell us the property issue, discharge barrier and required timescale.
2
Assessment
We assess the property and agree the work, risks and exclusions.
3
Intervention
Clearance and cleaning are completed sensitively and efficiently.
4
Completion
We confirm completion and provide supporting records where required.
Professional assurance
Structured for council and commissioned work
Our working procedures support clear communication, proportionate risk management and accountable delivery for professional referrals.
Supporting information available: relevant training, waste documentation, risk information, method statements and completion records can be discussed or supplied according to the work required.
✓
Risk-assessed working
Site risks, contamination, sharps, manual handling and unsafe conditions considered before work.
Site risks, contamination, sharps, manual handling and unsafe conditions considered before work.
✓
Biohazard Trained
Specialist training for contamination and biohazard cleaning situations.
Specialist training for contamination and biohazard cleaning situations.
✓
Registered waste carrier
Waste handled and disposed of through appropriate authorised routes.
Waste handled and disposed of through appropriate authorised routes.
✓
Safeguarding & dignity
Sensitive handling of vulnerable-person referrals and personal belongings.
Sensitive handling of vulnerable-person referrals and personal belongings.
Support for professional organisations
Adult Social Care · Council & NHS Commissioned Services · Housing Provider Support
Coverage
Liverpool head office, serving the North West
Hospital 2 Home provides specialist biohazard cleaning, hoarding clearance and hospital discharge property support across Merseyside, Greater Manchester, Cheshire and Lancashire.
For commissioned services, contracts and specialist projects, our teams can also travel throughout England and Wales, supporting local authorities, NHS services, Adult Social Care, housing providers and other public-sector organisations.
Whether you require a single urgent property intervention or ongoing commissioned support across multiple locations, we can discuss the requirements and arrange appropriate coverage.
North West towns and cities we cover
Coverage is arranged according to the property, urgency, risks and work required.
LiverpoolManchesterSalfordChesterWarringtonPrestonBoltonWiganSt HelensWirralSouthportBlackburnBlackpoolLancasterStockport
England and Wales
Commissioned work and specialist projects can be arranged nationally for councils, NHS organisations, housing providers, charities and other organisations.
Liverpool service information · North West service information
Referral questions
Information for referrers
Quick answers for professionals, families and organisations considering a referral.
When should a referral be made?
Contact us as soon as the home environment is identified as a possible barrier to discharge or a risk to the person. Early contact gives more time to assess the work and agree realistic timescales.
What information should I provide?
Please include the property location, the main concern, known risks, access arrangements, the required timescale and the best person to contact. Avoid sending unnecessary sensitive personal information.
Do you accept urgent or short-notice work?
Yes, subject to team capacity, the location and the nature of the risks. We will explain what can realistically be arranged after reviewing the referral.
Can you work with a social worker or housing officer?
Yes. We can agree the scope, quotation, access and completion information with the authorised professional or organisation managing the referral.
Do you provide records after the work?
Scopes, quotations, risk information, photographs and completion records can be provided where agreed and appropriate. Photographs are handled sensitively and should only be shared where necessary.
Professional referrals
Is a property condition delaying discharge?
Contact Hospital 2 Home with the property details, required timescale and known risks.
Property photographs
Please show the whole room
Clear, wide photographs help us understand the full scale of the work and provide an accurate assessment.
- Stand in the doorway and use landscape view
- Include the floor, furniture and surrounding areas
- Take another photograph from the opposite corner
- Add close-ups after the wide room photographs
Professionals and families can email property photographs directly to our referral team.
Email property photographs